Sync status indicators

What the cloud icon is telling you — healthy, offline, or in error — and the sync actions hidden behind it.

The cloud icon (inside a project)

While a cloud project is open, a cloud icon in the navigation bar summarizes sync health. It has three states:

Healthy — cloud with a checkmark. Clicking it shows “All changes saved to SoundBase Cloud” with the detail “Desktop and cloud are synchronizing properly.” A small spinner may briefly appear next to the icon while changes are actively uploading.

Offline — cloud with a slash. The popover reads “You are offline” / “Check your internet connection.” Your work keeps saving locally; see Working offline.

Error — red cloud outline. The popover header reads “Sync service not working” with a support code such as “Error code: SB-R”. See the Error reference for what each code means. One special case: “Sign-in to SoundBase Cloud expired” with “Error code: SB-A” means the cloud is rejecting your sign-in — log out and log back in.

Note

While a project is actively downloading or reconciling, the icon deliberately stays green even if a momentary hiccup occurs, to avoid false alarms. If a real problem persists, the icon turns red once syncing settles.

The “Found a sync issue?” panel

Clicking the cloud icon reveals an expandable section labeled “Found a sync issue?”:

• When everything is connected, it offers “Sync with SoundBase Cloud” with the hint “Try this first to reconcile your project with SoundBase Cloud.” — this re-downloads and reconciles the current project (the button shows “Syncing…” while it runs).
• Whenever the icon is red (any error state, including project errors), it offers “Retry Connection” instead (shows “Reconnecting…” while it runs).
• While you’re offline, the popover shows only the “You are offline” header — the “Found a sync issue?” section and its buttons are not shown at all.
• Below a divider: “Still having issues after leaving the project and restarting the app?” followed by “Please reach out to SoundBase support.”

These buttons are unavailable when “No project selected. Sync options are disabled.” or “Project is offline locked. Sync options are disabled.” is shown.

Note

Support may guide you through an additional “Manual Sync” tool in this panel. It completely replaces a project’s data with an uploaded file and is intended for support-assisted recovery only — don’t use it without guidance.

The local project icon

If the open project is a local project, you’ll see a desktop-computer icon instead of a cloud icon. Its popover reads “This is a local project” / “This project will never sync to SoundBase Cloud.”

Indicators on the projects page

• While projects are still downloading in the background, the project count shows an italic note like “(3 projects syncing)”.
• If the app can’t reach the cloud from the home page, a red cloud icon appears with the tooltip “Unable to connect to SoundBase Cloud. If you believe this is an error, click here to retry the connection.” Clicking retries the connection.