Reporting a bug

Where to report problems, share feedback, and get help — and what to include so an issue can actually be reproduced.

Everything support-related is behind the Help (?) button in the navigation bar:

SoundBase Docs — this documentation.
Join our Discord — the community; usually the fastest route to an answer, with SoundBase staff present.
Report a Bug — opens the support help center, where you file a ticket.
Give Feedback — rate your experience from 1 to 5 and add comments; product feedback rather than a support request.
What’s new? — release notes.
Status — live service status for the SoundBase cloud services.

Filing a good bug report

Include as much of this as you can — it’s usually the difference between a fixed bug and an unreproducible one:

What happened, and what you expected instead.
Steps to reproduce, in order.
Where: SoundBase Desktop (with its version) or the browser (which browser), and your operating system.
When: roughly the date and time — it helps correlate server-side logs.
Which project, site, and zone the problem occurred in.
Screenshots or a screen recording, if the issue is visual.
For device or monitoring problems: the manufacturer and model, plus how it’s connected.

Urgent, show-critical problems

If something is broken during a show, the Discord community is the fastest channel. SoundBase Pro subscribers also have premium support — see your plan’s terms for response times.