light_mode dark_mode

Home
Get started
You can start with the free online version to test and explore the SoundBase platform and its features.
Troubleshooting
These documents aim to assist users in resolving technical issues and enhancing their understanding of the system.
Using dev tools for troubleshooting
If SoundBase support asks you to open Dev Tools in SoundBase Pro, please follow the steps below.

Get started
You can start with the free online version to test and explore the SoundBase platform and its features.
- Downloading & installing Pro version
  The application is freely available and can be downloaded directly from the website.
- Creating a new account
  In order to use SoundBase, you'll need to create an account. Your account works with both the free online version and Pro upgrade.
- Configuring ports
  SoundBase Pro requires ports 8427 and 2202 to function properly.
- First launch
  When you first launch SoundBase, you'll need to create a new project and choose which application will manage it. These settings will take you directly into the application.
- Project collaboration
  SoundBase is designed to enhance and speed up communication within your team, regardless of whether you're working on the same page or across different time zones.
- Troubleshooting
  These documents aim to assist users in resolving technical issues and enhancing their understanding of the system.
  - Mac on Apple Silicon: unknown system error -86
    SoundBase Pro includes a component that requires x86 architecture, for which Rosetta must be used.
  - Windows®: troubleshooting SoundBase Pro startup issues
    If you experience startup issues on Windows®, the C++ Redistributable package can be useful in resolving the problem.
  - Uninstalling SoundBase Pro
    You can uninstall the application and remove all stored files based on your operating system.
  - Using dev tools for troubleshooting
    If SoundBase support asks you to open Dev Tools in SoundBase Pro, please follow the steps below.
  - Finding log files
    This chapter provides essential information on accessing and identifying the most recent log files stored in a designated data directory.

Using dev tools for troubleshooting

If SoundBase support asks you to open Dev Tools in SoundBase Pro, please follow the steps below.

To use dev tools:

Press F12 or navigate to the View menu and select Toggle Developer Tools. This step is applicable if you're using a Mac.

The tools will appear within the app, either at the bottom or on the right side of the window. If the tools are on the right, you can move them to the bottom by clicking the "three dot button" and selecting "Bottom".
After the tools are positioned at the bottom, click the Console tab to view the information necessary for troubleshooting.

You can now use the dev tools for troubleshooting.