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Get started
You can start with the free online version to test and explore the SoundBase platform and its features.
Troubleshooting
These documents aim to assist users in resolving technical issues and enhancing their understanding of the system.
Windows®: troubleshooting SoundBase Pro startup issues
If you experience startup issues on Windows®, the C++ Redistributable package can be useful in resolving the problem.

Get started
You can start with the free online version to test and explore the SoundBase platform and its features.
- Downloading & installing Pro version
  The application is freely available and can be downloaded directly from the website.
- Creating a new account
  In order to use SoundBase, you'll need to create an account. Your account works with both the free online version and Pro upgrade.
- Configuring ports
  SoundBase Pro requires ports 8427 and 2202 to function properly.
- First launch
  When you first launch SoundBase, you'll need to create a new project and choose which application will manage it. These settings will take you directly into the application.
- Project collaboration
  SoundBase is designed to enhance and speed up communication within your team, regardless of whether you're working on the same page or across different time zones.
- Troubleshooting
  These documents aim to assist users in resolving technical issues and enhancing their understanding of the system.
  - Mac on Apple Silicon: unknown system error -86
    SoundBase Pro includes a component that requires x86 architecture, for which Rosetta must be used.
  - Windows®: troubleshooting SoundBase Pro startup issues
    If you experience startup issues on Windows®, the C++ Redistributable package can be useful in resolving the problem.
  - Uninstalling SoundBase Pro
    You can uninstall the application and remove all stored files based on your operating system.
  - Using dev tools for troubleshooting
    If SoundBase support asks you to open Dev Tools in SoundBase Pro, please follow the steps below.
  - Finding log files
    This chapter provides essential information on accessing and identifying the most recent log files stored in a designated data directory.

Windows®: troubleshooting SoundBase Pro startup issues

If you experience startup issues on Windows®, the C++ Redistributable package can be useful in resolving the problem.

To resolve the startup issues on Windows®:

Download the C++ Redistributable package: learn.microsoft.com
Once the package is installed, reopen SoundBase Pro.

SoundBase Pro starts without any issues.