Checklist
- Check here if your devices are supported by SoundBase
- Verify all devices are powered on
- Check for network continuity—ensure there are no air gaps or loops
- For managed switches, verify switch settings and confirm all devices are on the same Group/VLAN
- Check computer firewall settings:
- macOS - Allow network access for SoundBase Pro
- Windows - Allow SoundBase Pro.exe on both Public and Private networks in Firewall settings
- Ensure all connected devices have up-to-date, compatible firmware
- Verify network interface is enabled and connected
- Verify all devices are using the same IP address scheme
- Verify subnet matches network requirements
- During device discovery, disable Wi-Fi and other network connections temporarily—you can re-enable them after adding the device
- Verify that you can view devices in their respective management software: Sennheiser in WSM (Wireless Systems Manager), Shure in WWB (Wireless Workbench), and Wisycom in Wisycom Manager
- Restart SoundBase Pro
- Restart computer
Sennheiser
- Verify mDNS is enabled
- Check the network configuration settings on the device. Some Shure devices have software-definable network ports, and we need to verify that your cables are plugged in according to that configuration
Shure
- Check the network configuration settings on the device. Some Shure devices have software-definable network ports, and we need to verify that your cables are plugged in according to that configuration (e.g., Switched, Split/Redundant, etc.)
Wisycom
- Ensure no other computer or device is connected to Wisycom equipment, as it only allows one client connection at a time. This limitation includes having multiple instances of Wisycom Manager open simultaneously