This chapter describes typical issues and their solutions.
Finding logs
The logs are stored in a data directory and are called “console.log”. If you have more than one file in there, it will have the date appended to it. Select the latest date to view the current logs.
To find logs:
‣ Navigate to:
MAC: Library > Preferences > SoundBasePro
WINDOWS: AppData/SoundBasePro
The logs have been found.
Using dev tools for troubleshooting
If SoundBase support asks you to open Dev Tools in SoundBase Pro, please follow these steps:
‣ Press F12 or navigate to the View menu and select Toggle Developer Tools. This step is applicable if you're using a Mac.
The tools will appear within the app, either at the bottom or on the right side of the window. If the tools are on the right, you can move them to the bottom by clicking the "three dot button" and selecting "Bottom".
‣ After the tools are positioned at the bottom, click the Console tab to view the information necessary for troubleshooting.
You can now use the Dev tools for troubleshooting.
Fixing Unknown System Error -86 (Mac on Apple Silicon: )
This error occurs because SoundBase Pro has a component that runs on x86 architecture and requires Rosetta to work.
To fix the error:
‣ Close SoundBase Pro.
‣ Open a terminal and type softwareupdate --install-rosetta.
‣ Accept the terms by typing A and then press ENTER.
